If you paid through (i.e. using your bank card), it may take up to 45 days for the refund to reach your account. Refund note that many banks will not notify you when a refund reaches your account. Please check directly with the bank to make sure you have received it.

If a full refund was sent to you less than 24 hours after the initial payment, no transaction will occur in the first place and no funds will be taken from your account at all. Probably, you will not be notified about the refund by your bank.

Why is there still no refund at my account after 45 days? Some banks do not inform their customers about a received refund. In 99% of cases, the refund is already in your account, you just haven't been notified by your bank. Please check with them.

In case you are 100% positive that after 45 days after the notification you still have not refund at your account, please send us email: support@fastferrybali.com

If the trip is canceled, you are entitled to a refund.
Our team will contact you for a refund or you can contact us.

If the cancelation policy you accepted before payment allows refunds, your ticket can be refunded. Please note not all payment methods are refundable. In some cases, you can only receive credits for future bookings.

Your invoice shows the ticket price and online booking fees. Depending on the payment gateway there are bank charges. These have nothing to do with us or your ticket, they come with the payment process. They can not be refunded unless we were not able to provide the ticket you asked for. Additionally there might be charges from your bank for currency exchange that depends on your bank and we neither know about it nor can we predict if and how much your bank will charge you for that.