Every our customer automatically receives an internal credit account with their initial booking. It can be accessed simply by logging into the profile. Visit https://www.fastferrybali.com/en/login, enter your email address and the password. If you do not know the password, press the “Forgot Password?” button and follow the instructions sent to your email address.

You receive a voucher and your e-ticket instantly after successfully paying. If you can not find the voucher in your email, please check your Spam folder, log in to the website, or contact us.

We offer two types of tickets for the e-ticket, and the paper ticket.
The E-ticket is issued immediately after the payment and sent to your email address. These can be issued within 30 days of departure.
The paper tickets are purchased by our staff at the station.

For some operators, your e-ticket will be attached to the confirmation email with the fast ferry Bali voucher.
You must print it out and check in at the pier 2 - 4 hours before departure.
Others will only require the ticket number and give you a physical ticket at the pier.
And some partners will contact you before the departure to hand over the physical ticket before the trip.

For some noted: our team as guide services always available in at the pier you can contact us anytime you need help.